Privacy Policy

Your privacy is important to us. Learn how we protect your data.

Last Updated: March 20, 2026

1. Introduction

ChatLuxe ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and username
  • Email address
  • Phone number
  • Payment information (processed securely by Paystack)
  • Profile picture (optional)

2.2 Usage Information

We automatically collect certain information about your device and how you interact with our Service, including:

  • IP address
  • Browser type and version
  • Device information
  • Usage patterns and preferences

3. How We Use Your Information

We use your information to:

  • Provide and maintain our Service
  • Process payments and transactions
  • Communicate with you about your account
  • Improve our Service and user experience
  • Prevent fraud and abuse
  • Comply with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure payment processing through Paystack
  • Regular security assessments
  • Access controls and authentication

5. Chat Privacy

Your conversations on ChatLuxe are private and encrypted. We do not:

  • Read or monitor private messages
  • Share conversation content with third parties
  • Use message content for advertising

However, we may access messages if required by law or to investigate violations of our Terms of Service.

6. Third-Party Services

We use the following third-party services:

  • Paystack - For secure payment processing
  • Firebase - For authentication and real-time messaging

These services have their own privacy policies, and we encourage you to review them.

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Opt-out of marketing communications
  • Export your data

To exercise these rights, please contact us at support@chatluxe.com.

8. Data Retention

We retain your personal information for as long as necessary to provide our Service and comply with legal obligations. You may request deletion of your account and associated data at any time.

9. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect information from children under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or through our Service.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@chatluxe.com.